At LUCKY HANDICRAFT, most of our furniture products are made to order. Each product may be manufactured specifically after an order is placed. Please read this Refund & Return Policy carefully before placing your order.

1. Order Cancellation

Customers may request cancellation of an order within 24 hours of placing the order.

After 24 hours, an order may have entered the processing or manufacturing stage. Since made-to-order furniture is prepared specifically for the customer, cancellation may not be possible once processing or manufacturing has started.

To request cancellation, please contact us at:

Email: info@luckyhandicraft.co.in
Phone: 9887840447

Please provide your order number and registered contact details.

2. Returns for Change of Mind

Because our furniture is generally made to order, we do not accept returns or exchanges simply because the customer has changed their mind, does not like the colour/appearance, or no longer requires the product, once the order has entered processing or manufacturing.

Customers are therefore requested to carefully check the product description, dimensions, materials, photographs, and specifications before placing an order.

3. Natural Variations in Furniture

Our furniture may be made using natural materials such as wood. Natural materials can have variations in:

  • Colour
  • Wood grain
  • Texture
  • Knots
  • Patterns
  • Finish
  • Natural markings

Slight differences between the product received and the photographs displayed on our website are expected and are not considered a defect or valid reason for return or refund, provided the product substantially matches the ordered specifications.

Differences may also occur because of photography, lighting, and individual screen settings.

4. Damaged Products

If your product arrives damaged, please notify us as soon as possible after delivery.

Customers should provide:

  • Order number
  • Clear photographs of the damaged product
  • Photographs/videos of the outer packaging
  • Photographs/videos showing the damage
  • A brief description of the issue

We will review the information provided and determine the appropriate resolution.

Depending on the circumstances, the resolution may include repair, replacement, or refund, subject to the nature of the damage and applicable law.

5. Defective or Incorrect Products

If you receive a product that has a manufacturing defect or is materially different from the product ordered, please contact us promptly with photographs/videos and your order details.

After reviewing the issue, we may offer an appropriate remedy, which may include:

  • Repair of the product;
  • Replacement of the affected product or part; or
  • Refund, where appropriate.

The remedy will depend on the nature and extent of the issue.

  • 6. Return Eligibility

A return may be considered where the product:

  • Arrives damaged;
  • Has a significant manufacturing defect; or
  • Is materially different from the product ordered.

Returns are subject to verification and approval by Lucky Handicraft.

Products showing normal characteristics of natural materials, minor variations in appearance, or damage caused after delivery due to misuse, improper handling, installation, movement, or storage may not qualify for return or refund.

7. Return Process

If a return is approved, we will provide instructions regarding the return or collection of the product.

Customers should not send a product back without first contacting us and receiving return instructions.

The product may be inspected after it is returned or collected to determine whether the reported issue qualifies for a remedy under this policy.

8. Refunds

If a refund is approved, the refund will generally be processed through the original payment method, subject to applicable payment gateway and banking procedures.

The time taken for the amount to appear in the customer’s account may vary depending on the payment provider or bank.

Where a replacement or repair is considered an appropriate resolution, a refund may not be provided instead.

9. Cancellation Refunds

If a cancellation request is made within the permitted 24-hour cancellation period and the order has not already entered processing, the applicable refund will be initiated after cancellation is approved.

Once an order has entered processing or manufacturing, cancellation and refund requests may not be accepted, except where required by applicable law or where Lucky Handicraft agrees otherwise.

10. Products Damaged After Delivery

Lucky Handicraft is not responsible for damage caused after delivery due to:

  • Improper handling;
  • Incorrect assembly or installation;
  • Accidental damage;
  • Misuse;
  • Modification or alteration;
  • Exposure to unsuitable environmental conditions;
  • Failure to follow care instructions; or
  • Normal wear and tear.

Such circumstances may not qualify for return, replacement, repair, or refund.

11. Delivery Inspection

Customers are encouraged to inspect the furniture and packaging at the time of delivery.

Where possible, customers should record photographs or videos of the package and product, particularly if there is visible damage to the packaging.

This documentation may be requested when assessing a damage-related claim.

12. Delivery Charges

Lucky Handicraft currently offers free delivery across India for applicable products.

If a return or replacement is approved due to a verified manufacturing defect, damage in transit, or incorrect product supplied by Lucky Handicraft, the applicable return/collection or replacement arrangements will be communicated to the customer.

13. Non-Returnable Circumstances

A product may not be eligible for return or refund where:

  • The customer has simply changed their mind;
  • The product was custom/made to order and production has commenced;
  • The product has been damaged after delivery;
  • The issue is a normal variation in natural wood/material;
  • The product has been modified or altered by the customer;
  • The product has been improperly assembled, installed, handled, or maintained;
  • The claim is based solely on minor differences from website photographs; or
  • The issue results from normal wear and tear.

This does not affect any rights or remedies that may be available to the customer under applicable law.

14. Contact Us

For cancellation, return, damage, defect, or refund-related queries, please contact:

LUCKY HANDICRAFT
103/1, Village Pal, Near Vijaya Bank M.Corp,
Jodhpur, Rajasthan – 342008, India

Email: info@luckyhandicraft.co.in
Phone: 9887840447
Website: luckyhandicraft.co.in