Welcome to Lucky Handicraft. These Terms & Conditions govern your use of our website and the purchase of products from Lucky Handicraft.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. Business Information

Legal Business Name: LUCKY HANDICRAFT
Address: 103/1, Village Pal, Near Vijaya Bank M.Corp, Jodhpur, Rajasthan – 342008, India
Website: luckyhandicraft.co.in
Email: info@luckyhandicraft.co.in
Contact Number: 9887840447

2. Products

Lucky Handicraft sells furniture and related products through its website.

Many of our products are made to order. This means that the product is manufactured or prepared specifically after an order is placed.

As our furniture is made using natural materials such as wood and other natural elements, minor variations in colour, grain, texture, knots, patterns, finish, and appearance may occur.

The actual product may therefore differ slightly from the photographs shown on the website. Such natural variations are not considered defects, provided the product is structurally and functionally as described.

3. Made-to-Order Processing Time

For made-to-order products, the usual processing and manufacturing time is approximately 2–3 weeks from the date of order confirmation/payment.

The stated processing time is an estimated timeframe and may vary due to manufacturing requirements, availability of materials, quality checks, holidays, unforeseen circumstances, or other factors.

Customers will be informed if there is a significant delay affecting their order.

4. Ready-to-Dispatch Products

Some products listed on our website may be available as ready-to-dispatch items.

Ready-to-dispatch products generally require approximately 2–3 days for dispatch and delivery processing, subject to courier availability, location, logistics conditions, and other circumstances beyond our control.

The actual delivery time may vary depending on the customer’s location and the shipping partner.

5. Delivery

We offer free delivery across India on eligible orders/products as specified on our website.

Delivery timelines are estimates and may be affected by:

  • Customer’s delivery location
  • Courier or logistics partner
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Transportation delays
  • Local restrictions
  • Other circumstances beyond our reasonable control

Lucky Handicraft shall not be responsible for delays caused by third-party logistics providers or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

6. Order Confirmation

An order is considered confirmed once the order has been successfully placed and payment has been received/confirmed, where applicable.

We reserve the right to contact the customer for verification or clarification of order and delivery details.

In exceptional circumstances, we may cancel an order if the product cannot be manufactured, supplied, or delivered. In such cases, the customer will be informed and any applicable refund will be processed.

7. Cancellation Policy

Because many of our furniture products are made to order, production may begin specifically for the customer after an order is placed.

Customers may request cancellation of an order within 24 hours of placing the order.

After the 24-hour cancellation period, or once the order has entered the processing/manufacturing stage, cancellation may not be possible.

Once production or processing has commenced, cancellation requests may be rejected because materials and manufacturing resources may already have been committed specifically to the order.

8. Refund Policy

Refund requests related to order cancellation must be made within 24 hours of placing the order, subject to the applicable payment and order status.

Once an order has entered processing or manufacturing, cancellation and refund requests may not be accepted.

Where a refund is approved, it will generally be processed through the original payment method, subject to applicable payment gateway/banking processing timelines.

Refunds may take additional time to reflect in the customer’s bank account or payment method.

9. Damaged or Incorrect Products

Customers should inspect the package and product upon delivery.

If a product is received damaged, defective, or materially different from the product ordered, the customer should contact us as soon as possible with:

  • Order number
  • Photographs/videos of the product
  • Photographs/videos of the packaging
  • Description of the issue

We may review the submitted information and determine the appropriate resolution, which may include repair, replacement, or another suitable remedy, subject to the circumstances and applicable law.

10. Natural Material Variations

Furniture made from natural materials may contain characteristics such as:

  • Natural wood grain
  • Knots
  • Minor colour variations
  • Texture differences
  • Variations in patterns
  • Minor differences in finish
  • Other natural characteristics

These variations are inherent to natural materials and should not automatically be considered defects.

Product photographs are provided for representation and reference. Due to natural materials, manufacturing processes, lighting, photography, and screen settings, the appearance of the delivered product may vary slightly from the photographs displayed online.

11. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, materials, and other information displayed on our website are accurate.

However, minor differences may occur due to manufacturing processes, natural materials, photography, lighting, and individual screen/device settings.

Customers should carefully review the product description, dimensions, specifications, and other available information before placing an order.

12. Customer Responsibilities

Customers are responsible for:

  • Providing accurate name, address, phone number, and other delivery information.
  • Providing accurate measurements where required for furniture placement.
  • Ensuring that the delivery location is accessible for the ordered furniture.
  • Checking product dimensions before placing an order.
  • Providing any information reasonably required for order processing or delivery.

Lucky Handicraft will not be responsible for problems caused by incorrect information supplied by the customer.

13. Website Use

Customers agree not to:

  • Use the website for any unlawful purpose.
  • Attempt to interfere with the website’s operation or security.
  • Copy, reproduce, distribute, or misuse website content without permission.
  • Use false information to place an order.
  • Attempt to gain unauthorized access to any part of the website.

14. Intellectual Property

All content available on the website, including product photographs, images, logos, graphics, text, designs, product descriptions, and other materials, is owned by or licensed to Lucky Handicraft unless otherwise stated.

Such content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

15. Pricing and Payment

Product prices displayed on the website are subject to change without prior notice.

The applicable price at the time the order is successfully placed will generally apply to that order, subject to any technical errors, pricing errors, or other exceptional circumstances.

We reserve the right to correct pricing or product information errors and, where necessary, cancel an affected order with appropriate communication to the customer.

16. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, logistics providers, hosting providers, and other service providers.

Their services may be governed by their own terms and policies. Lucky Handicraft is not responsible for delays, interruptions, or failures caused solely by such third-party services.

17. Limitation of Liability

To the extent permitted by applicable law, Lucky Handicraft shall not be liable for indirect, incidental, or consequential losses arising from delays or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable Indian law.

18. Force Majeure

Lucky Handicraft shall not be responsible for delays or failure to perform obligations caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, extreme weather, transportation disruptions, strikes, government restrictions, supply-chain disruptions, or other unforeseen events.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the applicable jurisdiction of courts in Jodhpur, Rajasthan, subject to applicable law.

20. Changes to These Terms

Lucky Handicraft reserves the right to update or modify these Terms & Conditions from time to time.

Any updated version will be published on this website with the revised “Last Updated” date.

Customers are encouraged to review these Terms & Conditions before placing an order.

21. Contact Us

For questions regarding orders, cancellations, refunds, products, or these Terms & Conditions, please contact us:

LUCKY HANDICRAFT
103/1, Village Pal, Near Vijaya Bank M.Corp,
Jodhpur, Rajasthan – 342008, India

Email: info@luckyhandicraft.co.in
Phone: 9887840447
Website: luckyhandicraft.co.in